LOWKEY GRFX Policies

Policies

Policies

Website Development Policies

Payment Terms

  • Down Payment: A 50% non-refundable deposit is required to begin the project. This deposit secures your spot in our schedule and covers initial work such as planning, design, and project setup.
  • Final Payment: The remaining 50% is due upon project completion and prior to the website going live.

Non-Refundable Policy

  • The initial 50% down payment is non-refundable once work has commenced. This covers the time and resources dedicated to planning, design, and development.

Domain and Hosting

  • Domain Registration: Clients are responsible for registering their own domain names to ensure full ownership and control. If needed, we can obtain a domain name on your behalf and transfer it to you at an appropriate time.
  • Hosting Services: We do not purchase or manage hosting services in the client’s name. Clients are responsible for setting up their own hosting accounts. We can provide guidance and recommendations but will not handle the purchase process.

Content and Assets

  • Client-Provided Content: The client must provide all content and assets (images, text, etc.) required for the website.
  • Writer’s Fee: If the client does not have all the necessary content for the pages they want created, a writer’s fee will be applied to cover the creation of the required content.

Project Scope

  • The project scope and deliverables will be clearly defined and agreed upon before starting. Any additional features or changes requested after the project has begun may incur extra charges.

Revisions

  • Up to two rounds of revisions are included. Additional revisions will be charged at an hourly rate.

Project Timeline

  • Timelines are estimated based on the project’s scope and client’s responsiveness. Delays in providing content or feedback may extend the timeline.

Cancellations

  • If the project is canceled by the client after the start, the non-refundable deposit will be retained, and any additional work completed will be billed accordingly.

Launch and Delivery

  • The website will be launched after final approval and receipt of full payment. A backup copy and instructions for future updates will be provided.

Support and Maintenance

  • Post-launch support is available for 30 days to address any issues. The duration of support may be extended based on the package purchased. Additional support or maintenance can be provided under a separate agreement.

Graphic Design Policies

Payment Terms

  • Down Payment: A 50% non-refundable deposit is required to begin the project. This deposit secures your spot in our schedule and covers initial work such as brainstorming, design concepts, and initial drafts.
  • Final Payment: The remaining 50% is due upon project completion and prior to the delivery of the final design files.

Non-Refundable Policy

  • The initial 50% down payment is non-refundable once work has commenced. This covers the time and resources dedicated to brainstorming, creating concepts, and initial design drafts.

Logo Creation Policy

  • Logo Creation Process: Logo design is a specialized service and is not included with other graphic design packages unless specified. If you do not have an existing logo, it is essential to start with a logo design to establish your brand identity. This process includes consultations, concept development, and multiple revisions to ensure the final design aligns with your brand.
  • Branding Package: Our branding package includes logo design along with other brand identity elements such as business cards and stationery. If you choose a graphic design service that does not include logo creation, a separate logo design package will need to be purchased.
  • Providing a Logo: If the logo creation package is not purchased, the client must provide an existing logo in a high-quality format (e.g., PNG, SVG, AI) before starting the project. The logo is a critical component for most design projects, and we cannot proceed without it.

Revisions

  • Included Revisions: Up to two rounds of revisions are included for each design project. Additional revisions will be charged at an hourly rate.
  • Scope of Revisions: Revisions are intended for minor changes. Major changes that alter the original concept or require a complete redesign may incur additional fees.

Content and Assets

  • Client-Provided Content: The client must provide any specific images, text, logos, or other assets they wish to include in the design.
  • Stock Images and Assets: If stock images or additional resources are required, the cost will be discussed and added to the final invoice.

Project Scope

  • The project scope and deliverables will be clearly defined and agreed upon before starting. Any additional features or changes requested after the project has begun may incur extra charges.

Cancellations

  • If the project is canceled by the client after the start, the non-refundable deposit will be retained, and any additional work completed will be billed accordingly.

File Delivery

  • Final design files will be delivered upon full payment. Files will be provided in standard formats (e.g., JPEG, PNG, PDF, AI) as agreed upon during the project briefing.

Ownership and Rights

  • Client Rights: Upon full payment, the client will receive the rights to use the design as agreed upon. This includes the use of the design for the specified purposes (e.g., marketing, branding).
  • Designer Rights: Lowkey GRFX retains the right to showcase the completed project in our portfolio and marketing materials unless otherwise agreed.

Support and Adjustments

  • Minor adjustments post-delivery are available for up to 14 days after the final design is delivered. Additional support or major changes can be provided under a separate agreement.

Lowkey GRFX General Policies

1. Privacy Policy

Privacy Policy

Introduction: Lowkey GRFX values the privacy of our clients and website visitors. This policy outlines how we collect, use, store, and protect your personal information.

Data We Collect:

  • Personal Information: Name, email address, phone number, and other contact details provided during inquiries or project discussions.
  • Website Usage Data: Information collected through cookies and similar technologies, including IP address, browser type, and pages visited.

How We Use Your Data:

  • Communication: To respond to inquiries, provide project updates, and share relevant information about our services.
  • Project Management: To plan, execute, and manage projects efficiently.
  • Marketing: To send newsletters, promotions, or updates (if opted-in).

Data Sharing:

  • We do not sell or share your personal information with third parties, except as necessary for project execution (e.g., third-party services like web hosting).
  • We may disclose information if required by law or to protect our rights and safety.

Data Security:

  • We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

Your Rights:

  • You have the right to request access to, correction of, or deletion of your personal data.
  • To exercise these rights, please contact us at [email].

Changes to This Policy:

  • We may update this policy periodically. Any changes will be posted on this page.

Contact Us: If you have any questions or concerns about this policy, please contact us at [email].

2. Refund and Cancellation Policy

Refund and Cancellation Policy

Non-Refundable Deposit:

  • The initial 50% deposit is non-refundable once the project has commenced. This covers the time and resources dedicated to planning, design, and development.

Partial Refunds:

  • If a project is canceled before significant work has been completed, a partial refund may be considered on a case-by-case basis.

Cancellations:

  • If the client cancels the project after the start, the non-refundable deposit will be retained, and any additional work completed will be billed accordingly.
  • If Lowkey GRFX needs to cancel the project for any reason, a full refund of any payments received will be issued.

Prepaid Services:

  • For prepaid services like ongoing maintenance or support packages, refunds will be issued for any unused portion, calculated on a prorated basis.

Project Termination:

  • Lowkey GRFX reserves the right to terminate a project due to non-payment, unresponsiveness, or breach of terms. In such cases, the client will be billed for all completed work.

3. Intellectual Property Policy

Intellectual Property Policy

Ownership of Created Materials:

  • Lowkey GRFX retains ownership of all original materials (designs, source code, etc.) created until full payment is received.
  • Upon full payment, ownership of the final deliverables will be transferred to the client as agreed upon.

Third-Party Materials:

  • Any third-party materials (stock images, fonts, etc.) used in the project are subject to their respective licenses and are not transferred as part of the project.

Rights to Use:

  • The client is granted the right to use the final deliverables for the specified purposes (e.g., marketing, branding).
  • The client may not resell, modify, or distribute the work without explicit permission.

Designer Rights:

  • Lowkey GRFX reserves the right to showcase the completed project in our portfolio, marketing materials, and case studies unless otherwise agreed in writing.

4. Client Responsibilities Policy

Client Responsibilities Policy

Content and Asset Provision:

  • The client must provide all necessary content (text, images, logos, etc.) in a timely manner to ensure the project stays on schedule.
  • Content must be provided in the agreed format (e.g., high-quality images, editable text files).

Feedback and Approval:

  • The client is responsible for providing clear and timely feedback during the design and development process.
  • Delays in feedback or approval may result in project timeline extensions.

Account Access and Permissions:

  • The client must provide access to any necessary accounts (e.g., hosting, domain registrar) to facilitate the project.
  • The client is responsible for ensuring all permissions and access levels are correct.

Adherence to Timelines:

  • The client agrees to adhere to the agreed-upon timelines for providing content, feedback, and approvals.

5. Project Timeline and Deadlines Policy

Project Timeline and Deadlines Policy

Estimated Timeline:

  • The project timeline will be estimated based on the project scope and client responsiveness.
  • This timeline will be communicated at the start of the project and updated as needed.

Client Delays:

  • Delays in providing content, feedback, or approvals may extend the project timeline.
  • Significant delays may result in rescheduling or additional fees to accommodate the changes.

Project Pauses and Rescheduling:

  • If a project is paused for more than 30 days due to client unresponsiveness, a rescheduling fee may apply.
  • The new timeline will be discussed and agreed upon before resuming work.

Missed Deadlines:

  • Lowkey GRFX strives to meet all agreed-upon deadlines. If a deadline cannot be met due to unforeseen circumstances, the client will be informed immediately, and a new deadline will be set.

6. Revision Policy

Revision Policy

Included Revisions:

  • Each service package includes up to two rounds of revisions unless otherwise specified.
  • Revisions are intended for minor changes (e.g., color adjustments, text edits).

Additional Revisions:

  • Additional revisions beyond the included rounds will be charged at an hourly rate.
  • Major revisions that alter the original concept may require a new quote and project timeline.

Scope of Revisions:

  • Revisions should be provided as clear, concise feedback within the agreed revision period.
  • Changes requested after the revision period may be considered additional work and billed accordingly.

7. Payment Terms and Late Fees Policy

Payment Terms and Late Fees Policy

Payment Schedule:

  • A 50% deposit is due at the start of the project.
  • The remaining 50% is due upon project completion and prior to delivery of the final files.

Late Fees:

  • Payments not received within 14 days of the due date will incur a late fee of 5% of the outstanding amount per week.
  • Projects may be paused or terminated for non-payment.

Suspension of Services:

  • Lowkey GRFX reserves the right to suspend services for accounts that are overdue.
  • Services will be resumed once the account is brought up to date.

Payment Methods:

  • Payments can be made via bank transfer, credit card, or other methods as agreed upon.

8. Maintenance and Support Policy

Maintenance and Support Policy

Included Support:

  • Post-launch support is available for 30 days to address any issues or minor adjustments.
  • The duration of support may be extended based on the package purchased.

Ongoing Maintenance:

  • Maintenance packages are available for ongoing support, updates, and security monitoring.
  • Packages can be customized to include content updates, plugin/theme updates, and more.

Support Requests:

  • Support requests should be submitted via email and will be addressed within 48 hours.
  • Emergency support is available at an additional cost and will be prioritized.

Scope of Support:

  • Support includes bug fixes, performance issues, and minor adjustments.
  • Major changes or new features will be quoted separately.